Klarna Invoice

• How does payment by invoice work with Klarna?
• How can I pay the invoice I have received?
• How can I put my Klarna invoice on hold if I return goods?

• How does payment by invoice work with Klarna?

  It’s all based on a simple principle: after making a purchase, you have 30 days to pay the invoice. You only pay once you have received the goods. Take your time shopping, finalise your order, then check the products in the comfort of your own home. The invoice is sent by email. Where the delivery and invoice address are the same, it is enclosed with the goods. Please note that Klarna is an independent payment service provider. We are unable to intervene if your payment is refused by Klarna. If you experience repeated problems when buying goods using the Klarna payment method, please contact their customer services dept.

  For further information, please see here

• How can I pay the invoice I have received?

  Once you have received your order, you have 30 days in which to pay the invoice.

  IMPORTANT: Please only use the payment information issued by Klarna, as payment of your invoice is recorded and attributed automatically to your invoice at Klarna. Alternatively, you can log into Klarna directly and pay your invoice in one click.

  Do you need to pay several invoices? Please transfer the amounts separately and include the respective reference for each amount. This will ensure that your payment is assigned quickly to the correct invoice.

• How can I put my Klarna invoice on hold if I return goods?

  Follow the instructions on how to return goods and take your parcel to a DHL parcel delivery shop or in a Hermes parcel shop.

  Call up either the Klarna website or the Klarna app. Select the order relating to the goods which you intend to return and click on “Register returns”.

  Your returns have now been registered. Klarna will now put your invoice on hold while you send the item(s) back to us. Once we have received your parcel with the returned items, we will update your Klarna invoice.